PRE - ORDER INFORMATION
When pre-ordering our products, please allow up to 4-6 weeks for it to be delivered.
How do I return a GRINDSHINE product?
Damaged or faulty products during shipping/exchanges are eligible for return on all. Please inform us and we will quickly provide a return address as well as a replacement.
- Always email us to get our latest returns with the subject line “RETURNS”.
- Send the item back to us with the courier of your choice. tracked shipping is advised.
- Fill in the return slip or add a note in your parcel with order number and exchange details.
Our Returns Policy lasts for 14 days; this starts from when your order arrives at your address.
Please feel free to contact us about returns at firstname.lastname@example.org we will do our best to help you.
EXCHANGE & REFUND POLICY
We’re more than happy to exchange the product for another size, style or colour.
If you’d like to exchange a product please contact us at email@example.com with the subject line “EXCHANGE” inform us of the product you have, and what you intend to exchange for.
You must print and complete an exchange form, found at the bottom of the page, and enclose it with your order. All exchanges within UK, must be returned within 14 business days from the from the original shipping date.
All international exchange requests must be submitted within 21 days from the original shipping date.
GRINDSHINE does not mass produce our pieces; each style is limited; so if your choice of exchange is unavailable you will be issued a full refund.
Remember, GRINDSHINE does not offer a refund policy.
Our pieces are handmade with care and individually inspected before being shipped. This is to ensure the highest quality garments are sent to you our representative. In the unlikely instance that your product is faulty, you have 14 days, from when your order arrives at your address, to return your goods. Upon the return, we will assess the fault.
GRINDSHINE holds a no warranty policy.
Our garments and will normally experience "wear and tear" over time mainly due to the material it’s made from.
Any item returned that has been, damaged, marked, sworn, or washed will not be accepted.
All items to be exchanged must be returned in original condition it was sent, unworn, unused unlaundered and with swing tags secure.
We do not cover any return shipping costs. The return cost shall be incurred at your own expense. In case of any loss or damage, please ensure your return package is both prepaid and insured.
Once we receive your exchange, your return will be processed. You will receive a confirmation email once your exchange has been re-shipped to you.
Once your order has been shipped you will be emailed the tracking details. Please allow between 2-10 days to receive your product.
If you pre-ordered a product, please allow up to 4-6 weeks for it to be delivered.